FAQ and troubleshooting

Articles

• Why can I not open the app?

  During soft launch, greenrah.com/app may require Cloudflare Access approval for invited emails.

• GPS or location is wrong on my phone

  Fix a jumping blue dot, wrong starting point, or missing location on mobile browsers.

• Find shows no routes

  What to try when GreenRah cannot build a path between From and To.

• Do I need an app from the store?

  How to use GreenRah on iPhone or Android with the mobile web app.

• Add GreenRah to your home screen

  Put the map one tap away on iPhone or Android like an app icon.

• Planning walks with children

  Shade, breaks, and gentler routes when you walk with kids in Lisbon.

• Stroller or wheelchair friendly walks

  How traveler type and Accessible mode help plan gentler paths.

• Walking slowly or taking breaks

  Time estimates, rest stops, and comfort for seniors or anyone who needs a gentler day.

• Visiting Lisbon as a tourist

  Using GreenRah without a local SIM, in English, and for day trips on foot.

• Very hot days and heatwaves

  Which mode to pick, when to walk, and how to read shade on the map.

• Why does my route still have stairs?

  Limits of map data and what to do when Accessible cannot skip every step.

• Does GreenRah sell my location?

  Plain language about location, accounts, and what we use walks for.

• Should I create an account?

  What guests can do versus signed in walkers on greenrah.com/app.

• The app is in the wrong language

  Switch between English and European Portuguese in Settings.

• Map is blank, grey, or very slow

  Fix loading tiles, weak signal, and browser issues on mobile.